A network operations center (NOC) is a system or centralized structure to monitor, supervise, and maintain a network and the devices connected to that network. A NOC is a fully functional area that controls detailed monitoring information and visual status of associated devices and networks. It is a central part of a network for troubleshooting, domain and router name management, software updating and distribution, and performance monitoring of the network. Services offered in a NOC includes storage and backup management, email management, voice and video traffic management, antivirus scanning, and policy enforcement. It also provides IT services to companies which require regular monitoring of network equipment such as switches, servers, firewalls, laptops, desktops, and storage systems. All companies depend on their key technology systems which are fully operational. For regular updates, troubleshooting and software installations are important for a company. NOC services provide back-end support and maintenance to the companies for technical issues and to deal with system problems. It also offers call center services to end-users to resolve network issues in the system. NOC provides 24/7 staffed high quality support to companies to reduce organizational risk and liability. Several companies are investing in infrastructure to build their in-house NOC for security purposes with high quality of services.
The network operations center management services market is driven by growing demand for performance reporting services, end to end management services, and increasing popularity of outsourced services. NOC provides technical support to companies by handling their routine technical issues. It shares the IT administrators and network engineer’s intensive responsibility which leads to cost reduction for large enterprises. Companies are adopting a new trend of outsourcing technical services with better solution efficiency, which provides features such as trouble-ticket report, live status of cases, and solution with available options. To improve the services and acquire high market share, several solution providers are offering server load balancing, web server log reporting, infrastructure management and monitoring, and remote hands services. Some of the NOC service providers do not satisfy an organization’s requirements such as organized operations, improved workforce mobilization, and minimized out edge, which can restrain the market growth. To improve the security of services, NOC continuously scans for unauthorized activity within the enterprise network. It can then trigger the backup system and respond to emergency incidents by providing network security.
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The NOC management services market can be segmented based on end-user, application, enterprise size, and geography. In terms of end-user, the market can be categorized into BFSI, government, IT & telecom, retail, automotive, education, health care, and manufacturing. Based on application, the market can be segmented into email management service, storage & backup management, policy enforcement, and video & voice traffic quality performance. Based on enterprise size, the market can be segmented into small & medium enterprises and large enterprises. In terms of geography, the market can be segmented into South America, Asia Pacific, Middle East & Africa, Europe, and North America. North America is expected to be the highest revenue generating region in the NOC management services market because of growing demand for NOC outsourced services for managed IT services. Asia Pacific is expected to be a rapidly expanding region for network operation center management services due to increasing popularity of outsourced services with a growing IT & telecom sector in Asia Pacific. Major companies are expanding their services with managed IT services to reduce operating expenses and increase operational skills to manage new technologies.
Key players operating in the network operations center management services market include WILMAC, Sify Technologies Limited, INOC Management Inc., Comarch SA, Accenture plc, Seamless Distribution Systems, Dynamic Solutions Inc., Aspire Systems, American Help Desk, and GB Tech Inc.
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